AI Voice for IVR and Call Centers
Create high-quality voice & video content faster, cheaper, and at scale â without hiring more people.
Humanizing the First Point of Contact
For many customers, the IVR (Interactive Voice Response) system is their first interaction with your brand. Unfortunately, traditional IVR systems are often characterized by robotic, monotone voices that lead to customer frustration and "zeroing out" to reach a human agent. This not only degrades the customer experience but also increases operational costs for call centers.
YourVoic is redefining the telephony experience. Our natural-sounding AI voices provide the empathy, clarity, and professionalism required to guide customers through automated menus without the friction of traditional TTS. By humanizing your IVR, you can improve customer satisfaction (CSAT) scores and increase the efficiency of your automated support channels.
The Modern Call Center Workflow
How leading support teams use YourVoic to optimize operations:
Rapid Prompt Generation
Need to update your phone menu for a new product launch or a seasonal promotion? Draft your script and generate professional-quality audio prompts in seconds, ensuring your IVR is always up to date.
Dynamic Outage & Status Alerts
In the event of a service outage, quickly generate and deploy informative greetings to manage call volume and keep customers informed, reducing the load on your live agents.
Global Support Localization
Provide native-level support in 93+ languages. Our platform allows you to easily localize your IVR menus and automated greetings for international customers, ensuring a consistent global brand experience.
Consistent Brand Persona
Maintain a consistent "sonic brand" across all your phone systems. Use the same professional, friendly voice for every prompt to build brand recognition and trust with your callers.
Compliance and Telephony Standards
Telephony systems have specific technical requirements for audio quality and format. YourVoic supports industry-standard formats like u-law and a-law, as well as various sample rates (8kHz, 16kHz, etc.), ensuring seamless integration with your existing PBX or CCaaS platform.
We also prioritize data privacy and security, ensuring that your IVR scripts and customer interactions are protected. Our platform is built to meet the stringent requirements of enterprise call centers, providing the reliability and uptime you need for mission-critical support operations.
Case Study: Global Support Hub's CSAT Breakthrough
"Global Support Hub, a major BPO provider, was seeing high abandonment rates in their automated menus. By replacing their robotic TTS prompts with YourVoic's natural AI voices, they saw a 40% reduction in customer frustration scores and a 15% increase in First Call Resolution (FCR) through the IVR. Customers specifically noted that the 'friendly and clear' voices made the automated experience much more pleasant."
â Sarah Miller, Director of Customer Experience at Global Support Hub
Technical Depth: Telephony Optimization & SSML
For IVR systems, clarity is paramount. Our voices are optimized for the frequency range of traditional phone lines, ensuring that every word is easily understood even in low-bandwidth conditions. With full SSML support, you can fine-tune the delivery of your prompts for maximum effectiveness.
Use the <break> tag to add natural pauses between menu options, giving callers time to process the information. Use the <say-as interpret-as="digits"> tag to ensure that phone numbers and account IDs are read clearly and accurately. Our API allows for real-time generation of dynamic prompts, enabling personalized greetings based on caller ID or account status.
Ready to Upgrade Your Phone Experience?
Join the call centers that are redefining customer support with YourVoic.
Ready to Upgrade Your Phone System?
Join thousands of businesses providing better caller experiences with YourVoic.